Insurance
We are happy to file to all private insurance plans. Austin Emergency Center is a licensed Freestanding Emergency Medical Care Facility; we function just like a hospital-based emergency room and we charge rates comparable to a hospital emergency room and may charge a facility fee. This facility (or a physician providing medical care at this facility) may be an out-of-network provider for the patient’s health benefit plan provider network. While we are an out of network facility, all insurance carriers are required by State and Federal law to pay in-network benefits for any member needing emergency medical treatment. The state of Texas empowers you to use a prudent layperson standard when considering what constitutes an emergency.
By taking the time to review your insurance policy, you will find out your co-pay and if you have deductibles, co-insurance, or anything else that might fall under your responsibility. This will help you make educated decisions when seeking medical care.
Free standing Emergency Rooms such as Austin Emergency Center are prohibited by the federal government from taking Medicare, Medicaid or Tricare because they are not part of the traditional hospital system. Unfortunately, this is not a choice made by Austin Emergency Center and it is enforced by the federal government. However, we will never refuse treatment in any life-threatening situation, regardless of the ability to pay.
- This facility is a Freestanding Emergency Medical Care Facility.
- This facility charges rates comparable to a hospital emergency room and may charge a facility fee.
- This facility or a physician providing medical care at this facility may be an out-of-network provider for the patient’s health benefit plan provider network.
- A physician providing medical care at this facility may bill separately from this facility for the medical care provided to a patient.
If you would like to discuss any questions or concerns regarding insurance or any documents you have received, please either contact your insurance company or our billing team at 1-800-417-0740.
COVID Info
Uninsured, and unreimbursed, patients undergoing ER COVID assessment, treatment, and testing may be eligible for a Prompt Pay substantially discounted rate. This would reduce your charge to our at-Cost rate. The official cash price of the COVID-19 test alone is $427.00 (before discounts). The official cash price of the COVID-multi-viral panel alone (COVID-19 + Respiratory Multi-Pathogen Panel test) is $700.39, before discounts. Call for more details.
AEC offers substantially discounted pricing for the uninsured via Prompt Pay Discount (for the at-Cost rate). Call for more details.
Stand Alone ER Charge Master List
Texas Department of State Health Services
* Our facility is a freestanding emergency medical care facility.
* Our facility charges rates comparable to a hospital emergency room and may charge a facility fee.
* The physician providing medical care at our facility may not be a participating provider in the patient’s health benefit plan provider network. Austin Emergency Center, as a facility, does not participate in any medical benefit plans.
* A physician providing medical care at our facility may bill separately from the facility for the medical care provided to a patient.
(If you have questions regarding your bill, please contact our dedicated Patient Advocate that will be happy to help you through the process at patientadvocate@austiner.com or contact our billing team at 1-800-417-0740.